Wednesday, January 29, 2014
Its the Principal of the matter
A few weeks ago, P was paying our energy bill and noticed something odd, a minimum usage charge.
Looking over it, I started to get a bit frustrated, because P and I are vigilant about turing off lights when we leave a room, running the washer and dryer during off peak hours, and using our heat and a/c sparingly. We have even talked about installing solar panels on our home in order to produce our own electricity, and then sell it back to the energy company.
I ended up calling the energy company 2 times the next day, and both times, the customer service representatives were extremely rude and completely unhelpful. When I asked for an explanation for the charge, I was told that it was only $9.95, which was not much money, so I should just deal with it.
True, $9.95 is not much money, but for me, its the principal of the matter. The fact is that we work really hard, and will even be a bit uncomfortable in order to save energy. We will bundle up in the winter under blankets and jackets, and in the summer, we keep it warmer than we like in order to save energy.
The 2nd customer service rep I spoke with told me to "use more energy so we don't have to pay that charge."
After speaking with these reps, I was more and more frustrated. It baffles me that we would be charged a fee for using too little energy, and that it is almost like being penalized for being good stewards of our resources.
The bottom line, yes, the charge is minimal, yet it does not encourage me to save, conserve, and reduce my consumption. In fact, I am charged a fee for doing so.
Luckily for us, we live in a state that deregulated energy, so P and I are shopping the market and looking for a plan with a better rate, and a company that encourages and rewards its clients for reducing consumption.
Do you read the fine print on any of your bills? Or, do you do like I normally do and just pay them without looking to closely?